Privacy Policy

MyClinic ("Company") collects the following personal information to provide our services.

Patients (Visitors): Name, email, country, treatment interest, message content

Clinic Administrators: Name, email, phone number, clinic information, payment details

Coordinators (Interpreters): Full name, nationality, languages spoken, certification types, certification/career proof files, bio, business-card shipping address (recipient, address, contact)

Automatically Collected: IP address, browser information, pages visited, access time (via Google Analytics, Vercel Analytics)

We use collected personal information for the following purposes:

• Delivering and responding to medical consultation inquiries

• Operating and managing clinic landing pages

• Analyzing service usage statistics and improving our platform

• Processing subscription payments and billing

• Sending service-related notices and notifications

• Coordinator credential verification and MyCoordy credential issuance, clinic–coordinator interpretation matching (no fee), online resume operation, and physical business-card printing/shipping

• Patient inquiry data: 3 years from the date of submission

• Clinic account information: Until account deletion is requested

• Payment information: 5 years (as required by applicable e-commerce laws)

• Access logs: 3 months (as required by applicable telecommunications laws)

• Coordinator account/profile/credential data: until membership withdrawal (certification/career proof files retained during membership, destroyed upon withdrawal)

• Coordinator business-card shipping address: destroyed within 90 days after the card is shipped

We do not share your personal information with third parties without your consent, except in the following cases:

• When a patient submits an inquiry to a specific clinic, the inquiry details are shared with that clinic.

• When required by law for investigative purposes

Third-party services used for platform operation: Firebase (Google), Vercel, PayPal (payments), Resend (email), Google Analytics, Sentry (error monitoring · stores IP/URL/stack traces in the US region for up to 30 days to detect service outages), Google Drive (business-card order document storage)

• When a coordinator publishes an online resume, information such as nickname, language regions, and verified activity summary becomes public on the internet and may be indexed by search engines (with separate consent at the time of publication).

You may exercise the following rights at any time:

• Request to view, correct, or delete your personal information

• Request to suspend processing of your personal information

• Request account deletion

To exercise these rights, please contact us using the information below.

MyClinic uses cookies and similar technologies for service improvement and analytics. Cookies are grouped into three categories by purpose.

Essential cookies — always on Login session (Firebase Auth), language preference (NEXT_LOCALE), security / CSRF prevention. Required for core functionality; cannot be disabled.

Analytics cookies — stored only with consent Google Analytics 4 (_ga, _gid) collects anonymized statistics on visits, session duration, and referral source. Stored only when the visitor grants explicit consent under Google Consent Mode v2.

Marketing cookies — stored only with consent Used across Google services for ad measurement and personalized content. No ad campaigns are active today, but the consent category is separated in preparation for future use.

You can change your cookie choices anytime via the "Cookie Settings" link in the footer. Your choice is saved for 12 months in the cc_consent cookie.

• Vercel Analytics uses header-based (cookieless) aggregation and does not require consent.

• Sentry error tracking does not use cookies. It only transmits IP, URL, and stack traces when errors occur. Sensitive fields (patient messages, names, emails) are automatically replaced with [REDACTED] before transmission.

Disabling all cookies via browser settings is possible but may break login, language switching, and page navigation.

For privacy-related inquiries, please contact us at:

• Email: help@mediround.co.kr

• Website: https://myclinic.io.kr